Currently KP (Khyber Pakhtunkhwa) government has taken serious steps to digitalize the province under vibrant headships of Kamran Bangash (Advisor to CM KP on IT) and Finance Minister and governance expert Mr. Taimur Saleem khan Jaghra. In the previous term of Pervez Khattak KP government has digitalized several features of government like Online FIR, computerization of land records, online CM Complaint cell, etc. The Khyber Pakhtunkhwa Digital Policy 2018-23 has been announced. The four main pillars of the Policy are; digital governance, digital access, digital skills and digital economy.
Modern Century is known as the Century of Science and Technology. In the modern century Digitalization has emerged as one of the most important, effective and powerful management slogans across the globe. The utility of modern day technology for the modification of old practices in the management to a new dynamic, contemporary management model and a way to convert the old management model into a new digital model of management. It is the use of digital technology in the field of management for creativeness, transparency, modernity, and enhance revenue generations. In simple words, we can say that the use of IT and technology in business is digitalization. It is also commonly known as “Digital Business”. It can be defined as the incorporation of digital technologies into daily life by the digitalization of everything that can be digitalize. The literal meaning of digitalization gives a superficial idea of development and technology reliant on the world. It is conversion from old methods and tools of the business into new methods and tools of technology. Nowadays, digitalization is very common in every field of life, used in different arenas. It has changed the mode of business, user centric business activities. It is controlled and managed by the Users of the technology. Nowadays companies use technology for advancement, advertisement enhancement and effectiveness in both process and public dealings.
Digitalization of the management activities has revolutionized the business process, citizen dealings, feedback mechanisms, management values and revenue generation through using intensive tools of technologies. Digitalization process was further improved with the application of mobile technology introduction in post 2000. Digitalization is not limited to IT only, nowadays it is practiced in all walks of life.
The objective of the Khyber Pakhtunkhwa Digital Policy is to provide guiding principles for the execution of KPITB’s functions whereas the Khyber Pakhtunkhwa Digital Strategy provides a detailed 5-years roadmap. This policy is expected to Ensure that all areas of Khyber Pakhtunkhwa have accessible and reliable internet connectivity, Enable the government institutions to adopt digital technologies and innovation to improve service delivery, Promote the development of a digital economy through a thriving private sector and a digital workforce , Improve digital literacy, digital skills and higher order cognitive and socio-emotional skills at all levels of education and training , Ensure the inclusion of women, youth and marginalized groups ,Promote public-private partnerships.
It is the transformation process of digital technology into management to change a mode of management from traditional toward a new digital mode of management to introduce digital governance. It changes the delivery, access to services, operation and value process of the management. It also demands to change the organizational culture. As in the majority traditional organization, there is the status quo of the traditional structure of their organization to bring innovation, productivity, efficiency, effectiveness and objectivity.
In modern times digital transformation of the management from traditional modes toward digital modes has become imperative to survive and for digital economy. As world is becoming digitalized day by day and it will be difficult to survive in such an environment with traditional approaches. It is the matter of survival, in modern time it is difficult to survive management without digitalization. As management and governance systems are not growing and evolving in the country so they will go through transformation phase that is digitalization. Improving Citizen Access and skills are the main task of any state, in order to fulfill this task digital transformation is the need of hour to equip youth with digital skills to earn. Digitalization pouring the world towards a new world order, the globe is transforming towards digitalization to bring transparency, meritocracy, fairness, quickness, The Digital banks are emerging while Physical banking, cheque and cash payment system will be disappearing from the world. Online transduction, mobile banking, and digital currency will be introduced. Digital marketing, E-Commerce, Online Business, E-ticketing, online or virtual teaching, online Doctors, Careem Taxi, Online ticketing, E-Visa and digital companies will be familiarized. Prime Minister Imran khan is interested in Scandinavian model of digitalization. Scandinavia is a northern region of the Europe. It covered three states, Denmark, Norway and Sweden. These three Countries share common history, religion, language Politics and Social welfare programme known as “The Scandinavian workplace model”. They are well known for their distinct management concept, which distinguished them from the rest of the world. Their leaders play a role of coach rather than commanders. Public sectors provide all services through using new technology, E-Services, provides all services and documents to the citizen online due to their services they are commonly known as E-Government. Due to the Norwegian Government efforts, digitalization of the departments and well established long term efforts Public are greatly benefited and are satisfied from government department’s services and delivery. It has improved Citizen Government relationship. With the inclusion of digitalization in the government departments the standard of Citizen Centric Public services has been improved. The Public sectors departments are highly digitalized with IT experts. The Norwegian market has become competitive market of digital skilled experts, businessman and citizens. Norwegian government along with their Scandinavians states a leading examples for the world in digitalization. Different international bodies and organization such as; The European Union E-Government Benchmark, The UN E-Government Index has acknowledged Norwegian government Digital Transformation. In The Norway Business and Public life is changing day by day due to inclusion of Internet, Mobiles, smartphones, Artificial intelligence, social media and clouds computing. These impact on the Citizen and Government relationships as well creating opportunities for the Public. It has bring certain rapid adaptation of the business models almost every business model private or public sector business.
It is furthermost encouraging and pro-peoples step is the introduction of the E-governance system in KP. Bureaucracy makes hurdles and issues in all department consequently, it is a progressive and appreciated step of the current government under CM Mahmood Khan. Digital governance focuses on improving the institutional capability to deliver better public services, improve accountability, productivity and efficiency with better citizen engagement. Through an effective digital governance framework, the citizens’ feedback is used as a catalyst for continuous service improvement. It is from this fact that we believe that digital transformation can enable a true democratic form of governance.